What are your support hours?

The support desk is available eight hours a day, from 10:30 AM to 6:30 PM.

How do I raise a support request?

Email support@creadent.in, message the WhatsApp support line, call 8769538880 or 9694320046, or complete the request form on this page. Every route reaches the same team.

Will someone answer my WhatsApp message straight away?

You may receive automated replies first, and following them often resolves the issue immediately. If it does not, a member of the support team responds shortly afterwards.

Can you help with a problem in something CREADENT did not supply?

Yes. Reach out for a full evaluation of your IT challenges, no matter how complex — our engineers work across networks, servers, security, telephony and software.

Who do I contact about pricing, renewals or a new requirement?

The sales desk: sales@creadent.in, or call 9414320046 or 9414149171.

Support

Get in touch with our experienced IT support team

We are available eight hours a day, from 10:30 AM to 6:30 PM. Reach out for a full evaluation of your IT challenges — no matter how complex.

Submit a support request Call 8769538880

Open 10:30 AM to 6:30 PM
ISO 9001:2015 certified
Engineers on call since 1998

Reach out now

Four ways to reach a real engineer

Pick whichever is quickest for you. Every channel lands with the same team, so nothing is lost between them.

Call the support desk

Speak to the support team during working hours, 10:30 AM to 6:30 PM, on any service issue. Two lines: 8769538880 or 9694320046.

8769538880

Email support

For any service-related issue or specific requirement, email us. The support team reviews your request and responds promptly.

support@creadent.in

WhatsApp support

Message us about any service issue or requirement. You may receive automated replies first — following them often resolves the problem straight away. If it does not, the support team replies shortly afterwards.

Chat on WhatsApp

Sales and new requirements

For pricing, renewals or a new deployment, call 9414320046 or 9414149171.

sales@creadent.in

Before you call

Support questions, answered

Submit a support request

Raise a support ticket and track it by number

Tell us about the product and the problem — warranty or otherwise — and attach the evidence. You receive a unique ticket number by email and SMS the moment the request is registered, and our team takes it from there.

Customer information

Customer name

Company / organization

Email address

Mobile number

Alternate contact number

City / location

Support type

Is the support request related to a warranty?

Yes — Warranty SupportThe product was supplied by us or carries a valid warranty.No — Non-Warranty SupportGeneral or chargeable support for any product or service.

Invoice information

Invoice number

Invoice date

Purchase date

Dealer / partner name, if applicable

Product information

Product name

Product category

Product model

Serial number

Quantity

Installation date, if applicable

Installation location

Uses the invoice number and serial number to verify eligibility where our records allow.

Describe your problem

Problem description

When did the problem start?

Continuous or intermittent?

What were you doing when the problem occurred?

Error message / error code

Troubleshooting already performed

Additional information

Attachments

Attach your proof of purchase / invoice, plus product photographs, a serial-number photo or error screenshots. Up to 6 files, 1 MB each — PDF, PNG or JPG.

Choose files or drag and drop them here

Preferred support

Preferred communication method

Preferred callback date

Preferred callback time

Additional contact instructions

You will receive your ticket number by email and SMS the moment the request is registered.

Still stuck?

Talk to a specialist today

Call 8769538880 or 9694320046 during working hours, or send the details and we will call you back.